Delivery Policy

Last Updated: 2 August 2026

At Aura Footwear, we're committed to delivering your order as quickly and safely as possible. Please read our delivery policy below before placing your order.

Delivery Areas

We proudly offer nationwide delivery across South Africa.

Whether you're located in a major city or a smaller town, we'll deliver directly to your door.

Delivery Timeframes

Our standard delivery time is 5–11 business days from the date your order is confirmed.

Please note that delivery times are estimates and may vary depending on your location, courier operations, and periods of high demand.

Business days exclude weekends and public holidays.

Delivery Fees

• Standard Nationwide Delivery: R99

The applicable delivery fee will be calculated and displayed during checkout.

Order Processing

Once your order has been placed and payment has been successfully received, we'll begin preparing it for dispatch.

You'll receive an order confirmation email followed by a delivery confirmation once your order has been dispatched.

Tracking Your Order

Once your order has been dispatched, you'll receive tracking information (where available) so you can monitor your delivery's progress.

If you haven't received your tracking details within the estimated processing period, please contact our support team.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, unforeseen delays may occasionally occur due to:

• Peak shopping periods
• Courier delays
• Severe weather conditions
• Public holidays
• Remote delivery locations

If your order is delayed, we'll do our best to keep you informed throughout the process.

Incorrect Delivery Information

Please ensure your delivery address and contact details are correct before completing your purchase.

Aura Footwear cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery information provided during checkout.

Questions?

If you have any questions about your delivery, our team is here to help.

Email: aurafootwearsales@gmail.com

We aim to respond to all enquiries within 1 business day.